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I cannot use my Team credits

Check the Team pool, your seat and the selected usage scope.

1 min readLast edited
  1. Open Settings → Usage and choose Team to see your remaining Team-seat credits and reset countdown.
  2. Open Settings → Team for the shared pool and member-seat balances. Both your seat and the pool must have available allowance.
  3. For a new Home chat, choose Team before starting. An existing Personal conversation does not move to Team when you change the new-chat selection.
  4. Ask the owner to check the Team subscription and renewal status. Refresh after a completed payment or membership change.
  5. If the selected allowance is positive but requests are blocked, report the conversation’s Personal/Team source, visible balance and error privately.