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My Dot is not responding

Check whether the Dot is paused before restarting the conversation.

1 min readLast edited
  1. Open the intended Dot and check its profile or actions menu for a Paused state.
  2. Check Settings → Usage first. If credits were exhausted, restore the appropriate Personal/Team allowance, then use Resume and send a short message; a balance refill does not wake the Dot automatically.
  3. If a request is still running, wait or stop it before submitting again.
  4. Check your connection and usage. Save unsent text, refresh, then log out and back in if the interface remains stuck.
  5. If it keeps failing, report the Dot name, error and approximate time.