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What should I include when asking for help?

Provide enough detail to reproduce the issue without sharing secrets.

1 min readLast edited
  1. Open Help Center → Support Form and choose the closest topic. For privacy or legal matters, choose Legal; use Other / private matter when none fits.
  2. Enter your full name, a contact email and Discord username, then describe what you tried, the expected result and what happened.
  3. Include the exact visible error, approximate time and time zone. For UI issues, include your device/browser and the screen or control involved.
  4. For billing, include the invoice or receipt reference. You may attach up to two supported files, each at most 1 MB.
  5. Remove passwords, bot tokens, full card details and private third-party content. Submit once and wait for Request received before closing.