Skip to content
Help Center

I cannot change or remove my payment card

Check whether the card is still required.

1 min readLast edited
  1. Open Settings → Billing and check your saved payment methods.
  2. If a card is required by an active subscription or automatic credit reload, add a replacement first.
  3. Set the intended replacement as the default payment method, then retry removing the old card if allowed.
  4. If you want to stop billing, check subscription cancellation in Settings → Billing and Automatic reload in Settings → Usage separately.
  5. If removal still fails, send private support the error and affected billing scope, without card details.