Skip to content
Help Center

I see an unexpected charge or need a refund

Identify the payment before making another purchase.

1 min readLast edited
  1. Check Billing transaction history and compare the amount, date and receipt with the charge.
  2. Check for a subscription renewal, credit top-up, automatic reload or one-off purchase.
  3. If the charge is still unclear, contact private support with the invoice or receipt reference and account username.
  4. For a refund request, explain which payment is affected and what happened.
  5. To prevent further charges, review the relevant subscription’s cancellation controls in Settings → Billing and turn off Automatic reload in Settings → Usage separately.