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I paid but my plan or credits have not appeared

Check payment completion, account and billing scope.

1 min readLast edited
  1. Check that checkout completed successfully and look for the receipt or invoice.
  2. Return to Onecord and refresh Settings → Billing and Usage.
  3. Check the Discord account that made the purchase and, if available, the Personal or Team scope.
  4. If the payment is confirmed but the display is still wrong, log out and back in, then check again.
  5. If it remains missing, contact private support with the receipt reference, purchase time and account username before purchasing again.