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I cannot cancel or resume my subscription

Check the selected subscription and confirmation.

1 min readLast edited
  1. Open Settings → Billing using the account that owns the subscription.
  2. Select Personal or Team if scope controls are available; make sure it is the subscription you intend to change.
  3. Use the cancellation control, read the confirmation and complete it.
  4. Check the plan end date or cancellation state afterward. If a resume control is available and you want to keep the subscription, use it and check the updated state.
  5. If controls are missing or the change fails, refresh and sign back in. Contact private support with the subscription scope and error if needed.