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Why can I not use my remaining credits?

Check the active balance, scope and renewal status.

1 min readLast edited
  1. Open Settings → Usage and check Plan credits, the reset countdown and any separate Purchased credits balance.
  2. If you have Team access, choose Personal or Team to inspect the allowance you intend to use. Team shows your seat balance; Settings → Team also shows the pool.
  3. Check the conversation’s source. Choose the source on blank Home before starting a new conversation; an existing chat keeps its original source.
  4. After a completed purchase or renewal, refresh Usage and read any unpaid-renewal warning in Billing before buying again.
  5. If a positive eligible balance remains blocked, report the account, source, balance and error through private support.